Orders are accepted for product deliveries within Greece and Cyprus.
FREE shipping for orders over €50 only within Greece.
Orders in Greece are sent with the courier company “Geniki Tachydromiki”.
Hard-to-reach areas in Greece may also be served by the local Post Office.
Indicative delivery time*:
- Land destinations: delivery on the next working day
- Island destinations: delivery on the next working day
- Inaccessible areas: delivery in 1-3 working days
Regarding the delivery, our company in cooperation with the courier company, will take all the necessary measures to timely deliver the packages to your door. Our company is not responsible under any circumstances for any delays due to force majeure or events beyond the control of the company. Such events include delays that may be due to strikes, intermediate loading-unloading areas, extreme weather conditions (e.g. prohibition of sailing from ports) etc. In the event of any delays, the company will make every effort to deliver your order as soon as possible. (Possible delay may occur in some Geniki Tachydromiki branch offices due to high volume of packages) Genikis Tachydromikis due to a large volume of parcels)
Despite the fact that we have taken every possible care to update the website regarding any non-availability of products, it is possible that due to the volume of orders there will be unexpected shortage or non-availability of certain products, even after the order has been confirmed. In this case, you will be informed immediately so we can find a solution based on your desires and needs.
After sending your order, you will receive an email with detailed information about your order. You can contact us by email or phone on +30 2411 810961 for any further information.
Our company is not responsible for any delays in delivery beyond the stipulated time as well as for any delays due to insufficient details of the sender.
In the second case, the relevant department will contact the customer directly, in order to resolve the issue immediately.
Whatever the case, we are at your disposal to serve you in the best possible way at [email protected] and +30 2411 81096.
ORDER COMPLETION DEADLINE
The products’ delivery time is confirmed upon acceptance of the order by the company, that is 1 to 3 days after you place the order, unless otherwise specially agreed by the parties to confirm in writing, by e-mail.
In the event that such time is not agreed upon and confirmed for any reason in the above manner, delivery will be made no later than thirty (30) days after acceptance and processing of the order.
In the event of an unexpected obstacle faced by the company regarding the delivery of products, the company is entitled to postpone the delivery of all or part of the ordered products and services only once, by sending a notice (e-mail) to the customer and also informing the customer by phone, as long as the total waiting time, postponement included, does not exceed thirty (30) days after acceptance and processing of the order.
Otherwise, in the event that the thirty (30) day deadline is exceeded due to an obstacle or failure of the company to make the delivery to the customer in time, then only the customer is entitled, if he/she so wishes, to set a new second deadline for delivery in excess of thirty (30) days (such a new period is not necessary if the company refuses the delivery in general, or if the delivery would serve the customer’s interests only if it took place within the legal period of thirty (30) days and the customer had informed the company accordingly). If the additional deadline set by the customer is not met, then the customer is entitled to terminate the sales contract in respect of the delayed items.