Changes and Returns
Changes and Returns are possible ONLY και AFTER previous phone/email communication with our store.
You have the right to return the products you purchased within 14 days from the date you received your order. Returns must be shipped with the same courier that made the delivery
To approve the return, products must be in good condition as delivered, with no signs of use.
If a product is returned with some sort of damage in relation to its original condition, the company reserves the right to take legal action and claim compensation.
If for any reason you wish to change a product, keep in mind that there may be extra costs.
If you wish to change or return a product and you return the products to us, on your own initiative, without prior notification, keep in mind that there will be an additional charge in the change process.
If you wish to change a product, you only need to inform our store and the competent department with take care of the process. Without further inconvenience to the customer, we send a person from the courier or transport company to your place to collect the package.
Cancellation of the order is possible if you have passed the stage of completing the order but have changed your mind. In that case, please contact within 2 hours of completing the order on +30 2411 810961 and a partner will take care of the cancellation of your order.
In this case and if you have completed the payment of the order, the value of the order remains at your disposal and is credited to your account for any future purchase.
Please pay close attention to the following additional terms of the company:
- Free shipping and change only apply to orders placed on our online store www.cannaoro.gr